At Peacock Tex India, we are committed to delivering fabrics that meet the highest quality standards. Each product undergoes rigorous quality checks to ensure it reaches you in perfect condition. Due to the nature of our products and quality assurance processes, we do not accept returns unless an incorrect item has been delivered.
Return Eligibility
Returns are only accepted under the following condition:
Return Process
If you believe you’ve received an incorrect item, please follow these steps:
- Contact Us: Reach out to us at contact@peacocktexindia.com with your order details and a description of the issue.
- Await Confirmation: Our team will review your request and, if eligible, approve the return.
- Prepare the Item for Return:
- Ensure the fabric is uncut and unwashed.
- Retain the original packaging, including all tags and labels.
- Pack the item securely to prevent any damage during transit.
- Pickup Attempts: Our logistics partner will attempt to collect the return twice. If both attempts fail due to reasons such as unavailability or premises being locked, the return will be considered unsuccessful, and the order will be deemed fulfilled.
We appreciate your cooperation in adhering to these guidelines to facilitate a smooth return process.
If you need further assistance or have additional concerns, please don’t hesitate to contact our customer support team.
